Technical Account Manager - German Speaking

As a Technical Account Manager, you're the trusted technical engine behind our enterprise customers' greatest learning transformations! You will embed yourself as an essential strategic partner, bridging high-level customer business goals with Docebo's cutting-edge platform capabilities. In this role, you won't just solve problems—you'll architect long-term technical strategies, pilot innovative solutions, and ensure our customers unlock maximum value to become partners for life.

• Translate customer business and eLearning goals into long-term, scalable technical strategies using Docebo's robust feature set.
• Take full technical and product ownership of your assigned enterprise accounts while collaborating closely with Account Teams on commercial growth.
• Guide executive and technical stakeholders through platform innovations, API integrations, and AI-assisted workflows to maximize operational efficiency.
• Monitor technical performance metrics—like API usage and login trends—to catch and mitigate potential risks long before they hit platform stability.
• Deliver high-impact performance presentations on SLAs directly to customer leadership and champion customer feedback internally to Docebo teams.
• Partner with Premium Advisors and internal resources to analyze support case patterns, run proof-of-concept pilot projects, and streamline overall platform health.

• Bring 5+ years of SaaS technical troubleshooting and 2+ years of enterprise/large account management experience.
• Hold a solid foundation in back-end practices, RESTful APIs, OAuth 2.0, SAML, and front-end essentials like JavaScript, CSS, and HTML.
• Possess hands-on skills in at least two key areas: iPaaS tools (e.g., Workato, Zapier), SQL queries, or data warehousing/BI tools (e.g., Snowflake, Tableau, Power BI).
• Master the art of taking complex, highly technical concepts and translating them into simple, high-value business conversations for executive decision-makers.
• Ready to support EMEA regional time zones and comfortable traveling internationally up to 25% of the time.
• Bring proactive ownership, analytical decision-making, and experience forecasting product release impacts or advising on AI/automation integrations.
• German language proficiency is required; however, English is the primary language used for day-to-day communication and collaboration.
• Possess an active AWS Product Certification.
• Background in the e-Learning, Learning Management (LMS), or Human Capital Management (HCM) industries.
• Direct experience consulting on platform performance, high availability, uptime, and enterprise scalability.

• Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
• Access to health benefits, so you can get the care you need when you need it.
• Paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off.
• Coverage offering you time with your little one(s) so you can soak up all those precious moments.
• Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.