Customer Success Manager - German Market (Berlin)

At **Lexroom**, we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by **thousands of legal professionals across Europe**.

**Our mission is clear**: **make the law faster, clearer, and more reliable**, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.

We're growing fast, backed by top-tier investors and a world-class team committed to rigor, clarity, and impact.

Today, Lexroom is a **trusted partner**, shaping the evolution of legal AI with the same rigor and precision that define our product.

Join us as **Customer Success Manager** to build Lexroom's **German** customer base from the ground up.

You will be the **first dedicated CS hire for the German market**, owning the full portfolio of **German** customers end to end. The product already won in Italy, with the numbers to prove it. **Germany** is next, and you own it.

• Own the full ** German** customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift.
• Run a proactive, commercial CS motion. You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home.
• Be the single point of contact for ** German** customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.
• Adapt the Italian playbook to ** Germany**, importing what works and localizing it for the** German** market.
• Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.

• 2 to 4 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional-services customers is a plus.
• A commercial mindset. You see every customer touch as a chance to add value and expand the account. Direct sales experience is a plus, not a requirement.
• CRM fluency. Experience working a portfolio in a CRM; HubSpot is a plus.
• Comfort building in a fast-moving market and staying hands-on, including operational support, while the market scales.
• Languages: **native-level German and fluent English are required**.
• Based in Berlin or willing to relocate.

• Annual Salary Range: €65K – 75K€
• Equity Package: Align your growth with the company's long-term success.
• Hybrid Work: Split your time between working from home and collaborating in our ** Berlin** office three days a week, with flexibility.
• Performance Bonuses: Rewards tied directly to measurable results.
• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.