Customer Success Intern

Join BLP and help make the world's business processes autonomous! Our agentic platform helps finance and operations teams worldwide remove manual work from their core business processes, so work runs end-to-end with greater control and significant productivity gains. Today, over 550 enterprise customers use BLP across 1,300+ deployed projects. In the processes we automate, customers achieve productivity improvements of 5 to 10 times. To date, BLP remains majority employee-owned, with Goldman Sachs holding a minority stake as a growth investor. Our success is driven by deep expertise in technology and business processes, a superior product with strong product-market fit, reflected in an expanding customer base that includes Fortune 500 companies. BLP is one of Switzerland's fastest-growing SaaS scale-ups; we are now entering our next phase of growth. From our headquarters on Zürich's Bahnhofstrasse, we're expanding globally, with a growing presence across Europe and North America. Join us and help make autonomous operations the new standard.

• Answer incoming customer requests, own them end to end, and confirm with the customer that the issue is actually fixed.
• Work out why a workflow, document or posting did not behave as expected, and adjust configuration where that is the right fix.
• Support our Consultants in raising automation on live customers: analyze where documents still need manual work and help remove the cause.
• Support our project teams in bringing new customers live: configuration, workflow testing and go-live preparation.
• Recognize when a problem is bigger than one case, and hand it on with proper evidence.
• Join customer calls to work through urgent issues directly, as your experience grows.
• Take on initiatives beyond the day-to-day: things that should be fixed once rather than answered repeatedly.
• Document what you learn so the next person does not have to learn it twice.

• Enrolled in or recently completed a Bachelor's or Master's in business, economics, information systems, engineering, computer science, or something adjacent. Strong candidates from other backgrounds are welcome to make their case.
• German and English, both fluent. This is a hard requirement. Our customers work in German every day and our internal work runs in English.
• Strong analytical thinking and comfort working with data.
• Genuine interest in enterprise software, AI, and how large organizations actually run.
• Nice to have, not required: first exposure to ERP systems, SQL, APIs, or process modeling.
• Curiosity – You want to know why something works, not just that it does.
• Clear Logic – You take a messy situation apart, find the actual cause, and explain it simply.
• Customer Nerve – You stay calm and credible with a frustrated controller on the phone, and you can say "I do not know yet, here is how I will find out."
• Self-Driven – You close your own knowledge gaps without being told to.
• Ownership – You see things through without someone checking, and you know when to pull someone in.

• Real responsibility from week three, not shadowing.
• A steep learning curve on live enterprise systems, across support, automation and delivery.
• Direct access to engineers, product managers, and the people running our customers' finance operations.
• Employee ownership – be part of a majority employee-owned company with a best-in-class stock option program.
• Amazing team – become part of a driven and collaborative group of innovators.
• Visits & offsites – including collaborative team offsites.