Customer Success Engineer

Join BLP and help make the world's business processes autonomous! Our agentic platform helps finance and operations teams worldwide remove manual work from their core business processes, so work runs end-to-end with greater control and significant productivity gains. Today, over 550 enterprise customers use BLP across 1,300+ deployed projects. In the processes we automate, customers achieve productivity improvements of 5 to 10 times. To date, BLP remains majority employee-owned, with Goldman Sachs holding a minority stake as a growth investor. Our success is driven by deep expertise in technology and business processes, a superior product with strong product-market fit, reflected in an expanding customer base that includes Fortune 500 companies. BLP is one of Switzerland's fastest-growing SaaS scale-ups; we are now entering our next phase of growth. From our headquarters on Zürich's Bahnhofstrasse, we're expanding globally, with a growing presence across Europe and North America. Join us and help make autonomous operations the new standard.

• Own customer cases end to end: investigate, resolve, and confirm with the customer that it is actually fixed.
• Diagnose across boundaries: platform behavior, ERP behavior, master data and process logic.
• Decide what the real fix is, and make it: configuration, data, process, or a case for engineering.
• Keep response times within our commitments, with priority handling on strategic accounts.
• Recognize when a problem is bigger than one case, and hand it on with proper evidence.
• Document what you learn so the next person does not have to learn it twice.
• Support Consultants and Client Partners on the technical substance of customer escalations.
• Own the technically difficult cases from our live customer base to a verified root cause.
• Go into accounts with a deteriorating health score, stabilize them and hand them back running properly.
• Drive strategic initiatives that permanently reduce effort and improve the customer experience, from better diagnostics to customer-facing self-service and assistants.
• Act as the counterpart to Product and Engineering, with evidence strong enough to change priorities, and push for structural problems to be solved once.
• Build the diagnostic tooling, patterns and documentation that raise what the rest of the team can resolve alone.
• Mentor interns and Customer Success Engineers, and raise the technical bar of the function.

• Master's degree in a STEM field: computer science, engineering, information systems, mathematics, physics or similar.
• 3+ years in a technical customer-facing role: application support at depth, technical consulting, solution engineering, integration engineering or equivalent.
• Demonstrable debugging ability across systems, not only within one. APIs, data mapping, interfaces, logs.
• Comfortable with data. SQL or equivalent, and the instinct to check rather than assume.
• German and English, both fluent. This is a hard requirement. Our customers work in German every day and our internal work runs in English.
• Nice to have: ERP experience with SAP, Microsoft Dynamics or similar, scripting in any language, or exposure to workflow automation and process mining.

• Real problems on live enterprise systems, not a script.
• Influence on the product, with a direct line to Engineering and Product.
• Room to shape the function, since the practice is still being built.
• Real growth – steep learning curve and structured career progression.
• Employee ownership – be part of a majority employee-owned company with a best-in-class stock option program.
• Amazing team – become part of a driven and collaborative group of innovators.
• Visits & offsites – including collaborative team offsites.