Account Manager, SME & Growth

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

The SME & Growth team helps ambitious businesses get more value from Airwallex as they scale across markets, products and entities. We are building a high-performing DACH post-sales motion that combines commercial account ownership, customer value creation, and close cross-functional collaboration. As part of this team, you will work closely with the Account Management Lead and colleagues across Sales, Product, Risk, FinOps, and Support. This is an opportunity to help shape the standards and ways of working for strategic customer management in the region.

As an Account Manager, SME & Growth, DACH, you will own a portfolio of the region's most valuable customers right in the sweet spot of our customer base, between Self-Service and Enterprise. Your focus will be on protecting and growing gross profit, strengthening executive relationships, and helping customers expand their use of Airwallex across products and markets. You will act as a trusted commercial advisor, translating customer needs into practical solutions and coordinating the right internal teams to deliver them. This role is based in Berlin.

• Own a portfolio of strategic DACH accounts, with accountability for gross profit, retention, and expansion.
• Build strategic account plans and lead executive-level Quarterly Business Reviews at least once per quarter.
• Lead complex, consultative commercial negotiations and multi-product opportunities across FX, Global Accounts, Cards and Issuing, Spend, and Payouts.
• Manage multi-entity and multi-country customers with multiple stakeholders, translating technical requirements into clear customer solutions.
• Identify expansion signals, convert them into well-documented Salesforce opportunities, and contribute to an accurate, stage-weighted forecast.
• Own the client through operational and compliance events, gathering facts, setting expectations, driving internal teams to resolution, and keeping the relationship intact.
• Represent the customer internally across Product, Risk, FinOps, and Support, translating customer feedback and recurring themes into actionable insights for the wider business.
• Help build the foundations of a scalable DACH Post-Sales function by developing repeatable processes, playbooks, and operating standards for account planning, QBRs, handovers, and expansion.

• 3+ years of successful experience in Account Management, Customer Success or Sales, ideally working with a technical product and a consistent track record of strong performance.
• Experience managing complex, consultative sales cycles and multi-product accounts, including the development and execution of strategic account plans.
• Strong analytical skills, with the ability to use data to shape account strategy, prepare QBRs, and identify commercial opportunities.
• Experience working with CRM systems and a strong commitment to accurate, consistent Salesforce hygiene.
• The ability to understand complex technical concepts and a solid foundational understanding of APIs.
• Comfort operating in an ambiguous, fast-paced environment with evolving priorities and a high degree of ownership.
• Excellent written and verbal communication skills in both German and English.
• Experience working with fintech, payments, SaaS, or another technical product.
• Experience managing multi-entity or multi-country customers and engaging stakeholders at executive level.
• A track record of leading bespoke commercial negotiations and driving retention or expansion across existing accounts.